Customer Help

If talking to a real-life human is more your thing,
you can reach our Customer Happiness Team via email (below).

How can we help?
FAQ

FAQ

How can I track my order?

Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.

Note: the tracking number may take up to 2-3 business days to become active. Missing your shipping confirmation email? Be sure to check your junk/spam email folder.

How much does delivery cost?

Delivery costs vary depending on whether your order is a standard order or a larger order. You can find the exact delivery cost in the checkout before placing your order.

This only covers part of the cost we pay to ship your order. We do this so that we can maintain low prices on our items and offer this service.

Standard orders incur a flat-rate delivery fee based on your location. Larger orders incur additional fees as they cost our carriers more to deliver. Again, you can find the exact delivery cost in the checkout, before placing your order.

Is my order eligible for free shipping?

Eligible orders over $200 will receive free delivery. Orders eligible for free shipping are orders for items subject to our standard order rates. Large and bulky items are ineligible for free shipping.

*Not all products are eligible for free delivery.

Get in touch

Have questions about your order, or a general enquiry?